Turn Consultations Into Loyal, Rebooking Patients
A privacy-conscious GoHighLevel system for med spas that answers every inquiry, follows up on consultations, rebooks patients on schedule and grows memberships.
Where med spa businesses lose money
A med spa or aesthetics practice offering injectables, dermal fillers, laser hair removal, skin treatments, body contouring and medical-grade skincare, often supervised by a medical director. Revenue depends on consults turning into treatment plans and patients returning at the right interval, but the front desk is too busy to follow up consistently.
- Inquiries come in after hours and patients book with whoever responds first
- Consultations end with 'I'll think about it' and no one follows up
- Patients drift past their ideal rebooking window and go elsewhere
- The front desk is too busy to call through lapsed patients or sell memberships
- Generic marketing tools make it easy to accidentally text sensitive patient details
What this snapshot fixes, automatically
Every missed call and form inquiry gets a prompt, professional reply
Every consultation gets a respectful follow-up on the patient's plan
Patients are reminded to rebook at the interval their provider recommended
Regular patients are invited into a membership at the right moment
Messages stay generic, with clinical details kept off SMS and email
Everything you need to launch med spa clients
- 21 pre-built workflows written for med spas and aesthetics practices
- VIP membership enrollment campaign for returning patients
- Rebooking reminders by provider-recommended interval, with generic, privacy-aware wording
- Consultation follow-up sequence covering series, packages and financing questions
- Missed-call text-back for busy front desks
- Sales pipeline with Consult Booked, Consult Completed and Treatment Plan Sent stages
- Customer Journey from Treatment Scheduled to Treatment Series In Progress
- Seasonal laser hair removal campaign you can swap for other seasonal offers
- "Complimentary Consultation" calendar with 24-hour reschedule messaging
- 7 med spa custom fields including rebooking interval, membership status and photo consent
- Consultation request form that collects scheduling details only, no medical history
- Review request with private service recovery for unhappy patients
- Setup guide with HIPAA-aware notes, 6-lesson course outline and agency sales kit
The complete med spa follow-up engine
Every workflow is built, written for the niche and wired to the pipelines. Your client fills in their business details once, and the copy updates everywhere.
New Lead → Speed-to-Lead + 7-Day Follow-Up
Responds to consultation inquiries right away and follows up for a week, without asking for medical details.
Missed Call → Instant Text-Back
Texts back callers the front desk couldn't answer while with a patient.
Customer Replied → Hot Lead Alert
Alerts the front desk as soon as a patient replies.
Appointment Booked → Confirm + Reminders
Confirms consultations and treatments and asks patients to arrive early for intake.
No-Show → Reschedule Recovery
Gently rebooks patients who missed their appointment.
Appointment Completed → Proposal Prep
Thanks the patient after their consult and reminds staff to send the personalized plan.
Proposal Sent → Follow-Up Sequence
Follows up on treatment plans with answers about series, packages and financing, and moves medical questions to a call.
Deal Won → Welcome + Customer Journey
Welcomes new patients, points them to secure intake forms and explains photo consent.
Deal Lost → 30/60/90-Day Nurture
Keeps in gentle touch with patients who didn't book after their consult.
Job Completed → Feedback Request
Asks patients about their experience with the team, without collecting medical details.
Feedback Submitted → Review Ask or Service Recovery
Invites happy patients to leave a Google review and alerts the manager to any concern.
Happy Customer → Referral Request
Invites satisfied patients to refer friends, with a promise never to share their visit details.
Referral Received → Thank You + Team Alert
Thanks the referring patient and alerts the team to reach out to the new inquiry.
Database Reactivation Campaign
Welcomes back lapsed patients with a returning-patient offer.
Invoice Sent → Payment Reminders
Sends discreet reminders on unpaid balances.
Payment Received → Thank You
Thanks the patient for their payment and clears the past-due tag.
Birthday → Gift Offer
Sends a birthday-month credit toward any treatment or skincare.
Stale Deal Alert (7 Days No Movement)
Alerts the manager when a consult or plan hasn't moved in a week.
Service Due → Rebook Reminder
Reminds patients to rebook at the interval their provider recommended, without naming the treatment.
Seasonal Promo Campaign
Runs a seasonal offer such as a fall laser hair removal package.
VIP Membership Enrollment
Invites returning patients into a monthly membership with credits, member pricing and priority booking.
Know exactly where every deal stands
Sales Pipeline
Customer Journey
Reactivation
Training that makes it easy to sell and install
Setup guide
A 12-step install checklist with exact GoHighLevel menu paths.
Open guide → 🧭Walkthrough
Every workflow, trigger, message and pipeline stage explained.
See walkthrough → 🎓Mini-course
6 short visual lessons, from install to launch.
Start lesson 1 → 💼Agency sales kit (PDF)
Pitch script, cold outreach, pricing and KPIs to sell this niche.
Download →Built for agencies serving med spa
- Agencies that market med spas, aesthetics clinics and injector practices
- Med spa owners who want consults to convert and patients to rebook on time
- Practices launching or growing a membership program
- Managers who need follow-up that keeps patient details off text and email
Sell the consult follow-up and rebooking reminders first, since they recover revenue from patients the practice already has. Retain the account by running the membership campaign quarterly and reporting on member growth and rebook rates every month.
Suggested resale: setup $1,000-$2,500 + $497-$1,497/mo
Questions agencies ask
Do I need a GHL account?
Yes. This is a GoHighLevel snapshot, so you need a GHL plan that supports snapshots and workflows. Healthcare practices should also check whether their plan offers HIPAA features and a Business Associate Agreement.
What's not included?
Your GHL subscription, phone and messaging fees, A2P registration fees, ad spend, EMR or booking software, and legal or compliance review. This snapshot is a marketing tool, not a substitute for HIPAA, medical board or legal advice.
Do I need a phone number and A2P registration?
Yes. Texting from GHL in the US requires a LeadConnector number and an approved A2P 10DLC registration. Healthcare and cosmetic campaigns are often reviewed closely, so describe your use case clearly.
Is this HIPAA compliant?
The copy is written to be HIPAA-aware: it never asks for medical details by text and keeps treatment names out of messages. Compliance also depends on your GHL plan, signing a BAA where available, staff access settings and your own policies, so review it with your compliance advisor.
Does it include before-and-after photos?
No. Photos should only be used in marketing with the patient's separate written authorization. The Photo Consent on File field helps you track who has given permission.
Does it connect to my EMR or booking software?
Not out of the box. Many practices use the GHL calendar for consultations and keep treatments in their EMR, or connect systems with Zapier or webhooks where their software allows it. Avoid syncing clinical notes into GHL.
Can I change the offers and messages?
Yes. Offers live in Settings > Custom Values and every message can be edited in Automation > Workflows. Have your medical director or compliance advisor review any changes to clinical wording.
Launch your next med spa client this week
One-time $397. Includes the snapshot, both PDFs, the walkthrough and the mini-course. Or get all 20 niches for $1,997.